Department of Quality and Safety in Healthcare
Achieving Universal Health Coverage (UHC) is nearly impossible without addressing quality and its essential requirements. Recognizing this, the World Health Organization (WHO) consistently encourages governments to prioritize continuous quality improvement as the foundation for expanding Primary Health Care (PHC), ensuring safe medical services, and guaranteeing UHC. According to global reports, 15% of deaths in low- and middle-income countries are attributed to poor healthcare quality—amounting to an estimated 5.7 to 8.4 million lives lost annually. The economic impact is substantial, with productivity losses estimated at $1.4 to $1.6 trillion in these countries. Prioritizing quality and safety in healthcare services and embedding quality principles in all health programs can lead to improved health outcomes and reduced public health risks.
The Department of Quality and Safety in Healthcare is a key division of the Tabriz Health Services Management Research Center, dedicated to enhancing healthcare service standards, continuously improving quality, and promoting patient safety. The department’s core mission is to provide a platform for research, education, and the implementation of interventions that ensure high-quality, risk-minimized healthcare services for all stakeholders, including patients, their families, and healthcare providers.
Through its highly skilled and specialized team, the Department of Quality and Safety serves as a bridge between theoretical knowledge and applied practice. By embracing a systems-thinking approach, engaging all key stakeholders—especially healthcare system leaders—and focusing on process optimization, the department strives to translate scientific findings into actionable solutions. Through collaboration with various sectors of the healthcare system, it aims to elevate the quality of healthcare services at both regional and national levels.
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